Working directly for a major data centre operator, you will act as a key customer interface providing a variety of liaison, reporting and high level administrative services to ensure that customer requirements are met and exceeded.
Key Accountabilities
- Manage client relationships by aligning service delivery with operational and service management frameworks
- Coordinate client-led initiatives and site-based projects, ensuring compliance with internal controls and client expectations
- Lead client handovers from build to live operations, ensuring readiness and adherence to operational processes
- Serve as a senior escalation contact, resolving issues efficiently with clear and consistent communication
- Represent the data centre operator in regular client forums, reviews, and strategic discussions
- Work cross-functionally to identify service risks, address client concerns, and improve service outcomes
- Track account health, performance metrics, and service levels, driving corrective actions where required
- Support client onboarding activities to ensure smooth implementation and successful service commencement
- Participate in on-call rotations to support incident response and customer communications
- Minimum 5 years’ experience within data centre colocation, operations, or technical account management
- Strong commercial and service management capability
- Demonstrated experience delivering operational improvements and managing change
- Confident communicator able to engage with senior stakeholders and technical teams
- Highly organised with the ability to manage complex, multi-faceted issues
